Refund policy
At DTF San Antonio™, we stand behind the quality of our products and want to make sure you receive your order as expected. Because most of our products are custom-made and printed specifically for each customer, different return rules apply to custom products and non-custom merchandise.
Custom-Printed Products
All custom-printed products are final sale and are not eligible for returns, exchanges, or refunds unless there is a verified production defect or an error made by DTF San Antonio™.
This includes, but is not limited to, DTF transfers, gang sheets, UV DTF transfers and stickers, specialty transfers, and other products produced using customer-supplied artwork.
Customers are responsible for reviewing their artwork, sizing, spelling, colors, image quality, transparency, and other design details before submitting an order. We print the artwork provided to us and are not responsible for errors contained in customer-supplied files.
Minor differences between colors displayed on a screen and the finished printed product are normal and are not considered defects.
Damaged, Defective, or Incorrect Orders
Please inspect your order when you receive it. If your order is damaged, defective, incorrect, or you believe we made a production error, contact us as soon as possible at:
Please include your order number, a description of the issue, and clear photos showing the problem so we can evaluate your claim.
If we determine that DTF San Antonio™ made an error or that the product is defective, we will work with you to make it right. Depending on the circumstances, this may include a reprint, replacement, store credit, or refund.
Please do not return any products without first contacting us.
Non-Custom Products
Eligible non-custom products may be returned within 14 days of delivery.
To qualify for a return, the product must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.
To request a return, contact:
Approved returns should be sent to:
DTF San Antonio™
7711 Eckhert Rd., Ste. 105
San Antonio, TX 78240
Items returned without prior authorization may not be accepted.
Exchanges
Because custom-printed products are made specifically for each order, we do not offer exchanges on custom products.
For eligible non-custom merchandise, the fastest way to obtain a different item is to complete an approved return and place a new order.
Refunds
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact:
Questions
If you have questions about a return, damaged order, production issue, or refund, contact us at:
